Canadian auto dealer‘s Senior Editor Todd Phillips talks with J.D. Ney, automotive practice lead at J.D. Power Canada about the findings of this year’s Canada Customer Service Index Study that measures the consumer experience at dealerships. Who’s on top, who’s …
Canadian auto dealer’s Senior Editor Todd Phillips talks with Yolanda Biswah, Senior VP, General Manager of Canadian Black Book about the content and details for her organization’s upcoming TalkAuto event in November 2022.
Every so often, you hear a term or phrase used often enough that it penetrates your consciousness. Like, “tech stack.” At Universus, we were doing an analysis of our own tech stack, to see if our tools were suitable for …
Jay Vijayan, Founder, CEO Tekion Corp visits the Canadian auto dealer offices for a sit-down interview with Senior Editor Todd Phillips. The former CIO of Tesla has launched a powerful and disruptive cloud-native tech platform for dealers that is catching …
Three men who were instrumental in creating and sustaining a dedicated business school for the automotive industry were recognized at a formal dinner at Georgian College in Barrie, Ont. last week. Ken Graydon, former President & CEO of the Canadian …
Some of you might have seen a news story in our e-news announcing that Stephanie MacDonald was named the new editor of Canadian auto dealer. I was really touched when the head of one of Canada’s largest dealer groups reached …
Join Todd Phillips, Canadian auto dealer’s Senior Editor, as he talks with DSMA’s newly appointed Exec. VP, North America, Maria Soklis, and CEO, Farid Ahmad, about the experience and talents Soklis brings to the DSMA organization, as well as the current auto buying …
Like many of our readers, I was saddened to learn of the passing of Sean O’Regan, 53, one of the kindest and most beloved car dealers I’ve had the pleasure to meet. I met Sean at a variety of events, …
I interviewed some of Canada’s best-known dealers for a segment for the virtual CADA Summit held last month. It was a fun, lighthearted piece to help break up the day, and inject some dealer content into the event. One of …
Our magazine’s editorial team had an interesting chat about our cover story in this issue, regarding car dealers who give back to their communities. We’ve run a similar feature for the past few years, showcasing ways in which dealers across …
The Canadian dealership landscape has forever changed. In August, Lithia & Driveway launched into Canada by acquiring/partnering with Pfaff Motors. Pfaff became the first Canadian dealer group to join a U.S. public dealership group—and most assuredly won’t be the last. …
I was reminded recently of just how high the bar is for service when it comes to consumer expectations for their interactions with car dealerships. Now, this editor’s note won’t be very popular with some of our readers, because it’s …
