Canadian auto dealer‘s Senior Editor Todd Phillips talks with J.D. Ney, automotive practice lead at J.D. Power Canada about the findings of this year’s Canada Customer Service Index Study that measures the consumer experience at dealerships. Who’s on top, who’s not? Find out in our interview and learn about the factors driving customer satisfaction.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
The Canadian Automobile Dealers Association hopes its adoption of five data sharing principles developed by the National Automobile Dealers Association will collectively help dealers and manufacturers in Canada deal with what is considered one of the most complex issues in …
Last week Lithia & Driveway reported the highest fourth quarter revenue in company history. According to a company release, the fourth quarter 2022 revenue increased 11 per cent to $7.0 billion from $6.3 billion in the fourth quarter of 2021. …
On Monday, Canadian Black Book released its Used Vehicle Retention Index for February 2023, which sits at 157.9 points (a –0.2% MOM decrease). Year-over-year, the Index has decreased –3.5%. The Index dates to January 2005, where the Canadian Black Book …
A month into the second half of 2023, DesRosiers Automotive Consultants estimates that 140,942 new light vehicles were sold in Canada in July among reporting OEMs — up 8.0% from the same period last year. “Compared to the previous two …
Not all sectors of the auto industry are recovering at equal rates from the pandemic, with parts coming out significantly ahead of vehicle assembly, according to a new release by DesRosiers. Still, “Longer term questions abound about the future of …
Reynolds and Reynolds has acquired technology startup AutoVision. The company aims to strengthen its retail management system with tools that will help franchised and independent dealers retail their used vehicles more efficiently — and with greater profitably. “For too …