The rise of digital automotive retailing has changed the F&I game The automotive industry has come a long way since the days of customers walking onto the lot and spending hours perusing the showroom floor. The rise of digital automotive …
Gross profits are up and floor plan interest is low; some areas of your financial statement have never looked better. There is a level of uncertainty in the automotive industry today. The vehicle supply chain is broken and will take …
THERE’S A LESSON F&I MANAGERS CAN LEARN FROM J.D. POWER’S 2015 CANADIAN DEALER FINANCING SATISFACTION STUDY It’s been drilled into dealers’ heads that customer service, not price, can help differentiate between competitors. The same holds true for lender partners who …
MAKE MILLENNIALS FEEL COMFORTABLE IN THE F&I OFFICE — AND THEY’LL TALK ABOUT IT Sometimes small gestures can make a big difference in customer experience. Especially when that customer is deciding on a big purchase for the first time — …
MOVING YOUR F&I PRODUCT INFORMATION ONLINE CAN HELP INFORM YOUR CUSTOMERS – AND LEAD TO MORE SALES No one likes looking at a cluttered website. An abundance of text and headings with multiple drop down menus are bound to give …
EXPERTS SAY THAT MANY DEALERS AREN’T SELLING ENOUGH F&I PRODUCTS TO THEIR USED CAR BUYERS. IT COULD BE A BIG MISSED OPPORTUNITY Canadian dealers have been a doing a tremendous job of growing their F&I sales. Data from Dennis DesRosiers …
Giving your customer more control during the F&I process might seem risky, but it can reap big rewards CONSUMERS ARE WELL ARMED with information when they walk into the dealership to “validate their research” and select their model. We’ve written …
New technologies can improve and streamline the F&I process for customers — and for those stuck on the other side of the desk The F&I office is one of the biggest money makers at any dealership. Because it’s so important, …
Paint protection services and sales are going through the roof in Canada. But these products have the potential to become even bigger Thanks to technological innovations, dealers are now able to provide consumers with more options to protect their vehicles. …
