Canadian auto dealer senior editor Todd Phillips interviews Jake Stacey, EVP Sales & Training at LGM Financial Services, about the changing expectations for a better customer experience in the F&I office. Stacey works with dealerships to help improve their F&I training to ensure their experience measures up to what is expected in other industries.
Todd Phillips is the editorial director of Universus Media Group Inc. and the editor of Canadian auto dealer magazine. Todd can be reached at tphillips@universusmedia.com.
Vehicle supply issues may have improved, but dealer concerns are still very much present — this time around economic uncertainty and high interest rates. That is according to the quarterly Cox Automotive Dealer Sentiment Index, which found that dealer …
Electric Autonomy Canada, an independent news platform, said it is launching a national electric vehicle-ready bylaw tracker that will provide people across the country with information on which jurisdictions are making sure multi-unit residential buildings are EV-ready. This includes condos …
Dealer group Dilawri and Volvo Car Canada recently announced the opening of North America’s first Volvo Retail Sustainable Experience (VRSE) facility, the OEM said in a news release. Known as Volvo Cars Richmond (formerly Volvo of Vancouver), the VRSE facility …
The auto retail industry is not alone in experiencing a labour shortage, but that fact doesn’t make it any easier for fixed ops departments around the country who are feeling overworked and understaffed. Canadian auto dealer has been talking to …
Kristina Covello-Garcia is proof of how to manage school, career and family life. The National Manager Marketing Communications for Hyundai Canada returned to school in January 2021 to do her Masters of Business Administration, more than 15 years since she …
Canadian auto dealer’s Senior Editor Todd Phillips talks with Liz Kearney, Project Development Manager at TADA, about plans for the ACE Automotive Conference and Expo taking place in-person in Niagara Falls in October. Kearney talks about the format, the speakers, …