Seventy-five per cent of consumers are comfortable buying a vehicle through either a fully online approach or a combination of online and in-person elements, according to the 2022 Capital One Car Buying Outlook. The company’s report, released in March, also …
Electric vehicle adoption is gaining momentum among Canadian consumers, according to Canadian Black Book’s annual study on car buying trends, which is conducted by Ipsos. CBB released more information from the study, which was conducted this year. The report findings …
CRM and DMS providers say dealers are tired of multiple platforms. They want better integration, better data, and tools that will allow them to offer a better customer experience. When it comes to dealer demands, CRM and DMS providers can …
Why investing in an electric future is a “now” conversation, and what dealers can do to prepare for spring selling. The federal government has an ambitious goal: it wants all new light-duty vehicles sold to be zero-emission by 2035, which …
Not-for-profit aims to recruit more Black talent to the auto industry—while working to ensure there are brighter opportunities for them when they arrive. More than a year after the launch of the not-for-profit organization Accelerate Auto, which strives to increase …
Several years ago, Bradley W. Lane, Associate Professor in the Urban Planning Program of Public Affairs & Administration at The University of Kansas, wrote an article reviewing a piece of research around what makes vehicle owners ditch the EVs they …
When Ford announced that it would separate its business in two, focusing one unit on electric vehicles and the other on its gas-engine division while keeping both operations in-house, the news should have caused ripple effects across the traditional automotive …
Thirty-seven per cent of Canadian consumers are more likely to purchase a smaller or more fuel-efficient vehicle this year, while 29% are more likely to buy an alternative-fuel vehicle, according to Canadian Black Book’s 2022 Ipsos survey. With so much …
Digital Air Strike released its 9th Annual Automotive Customer Experience Trends study at the 2022 NADA Show in Las Vegas, Nevada, offering dealers, lenders, OEMs and providers information that they can use to improve the vehicle ownership experience. The company …
A recent study from Kijiji Autos offers guidance to dealers on how they can reach more customers digitally. The study was created in collaboration with BrandSpark International and aims to help dealers increase sales, and connect with three distinct buyer …
Dealers discuss key challenges with supply shortages and their ripple effects, while also exploring how they are adapting to the situation. In 2021, a dealer in Quebec City summed up the new and used vehicle inventory shortage in two words: …
Shifting from hard-copy papers to digital files may not seem revolutionary, but one company in Ontario is striving for the dream—to streamline the entire process so dealers can go paperless. Back in 2018, a sales manager at a luxury dealership …
