J.D. Ney, Automotive Practice Lead at J.D. Power Canada, discusses the company’s 2021 Canada Customer Service Index—Long-Term (CSI-LT) Study that considers the impact of driving and vehicle ownership on the automotive service sector, and what that means for dealers across the country.
Canadian used vehicle wholesale prices saw a decline of -0.74% for the week ending on Dec. 16, which was less than last week’s -0.96%. Based on Canadian Black Book’s Market Insights, the car segment was down -0.51% compared to the …
Canadian consumers are turning to credit for liquidity, with the average credit card balance rising as high as $4,000, according to the recently released Q2 2023 Credit Industry Insights Report (CIIR) of TransUnion. The company’s findings reveal a consistent increase …
Automakers that wish to sell and generate significant revenue from subscription-based vehicle features may have to overcome a few challenges first, according to a new consumer research study from Cox Automotive. A main goal of the “Software Monetization” study was …
All provinces in Canada reported declining sales figures for 2022, according to the latest sales report from DesRosiers. Within the 9.1% national new light vehicle sales decrease from reporting manufacturers for 2022, all provinces noted sales decreases compared to the …
Five of The Dilawri Group’s 76 dealerships have swept the inaugural J.D. Power Dealer of Excellence Program, recognized for their efficient, transparent and customer-friendly sales experience. The five dealerships (along with their General Managers) are: Markham Honda (Gavin Zeng), 401 …
As part of its 50th anniversary celebration earlier this month, WEINS Auto Group made two sizable donations to initiatives in Markham, Ont., the city in which the company began its Canadian operations as Don Valley North Toyota Auto Group. The …
