Looking down the road
Succession planning is often seen as the elephant in the room. But it shouldn’t be. We talk to different second generation dealers about the process, asking them how it went and what life is like on the other side One …
Category: Features
Shifting fortunes
With the growth in non traditional lending, online pre-approvals and products such as tire and wheel protection, the F&I business is changing fast We’ve all been hearing about how the concept of auto retailing is changing. Consumers are reaching out …
On the up
How a novel retail sales process is having a big impact in dealer showrooms Make no mistake, selling cars is a tough business. Furthermore, with more competition than ever and consumers armed with greater knowledge, it is increasingly important for …
Tantalizing technology
Why advancing vehicle technology represents an opportunity for dealers to really grow their service business Since the 1970s, the pace of vehicle technology has evolved rapidly. Driven by the need to bolster fuel economy, reduce emissions and deliver safer passenger …
Rewarding excellence
HOW RECOGNITION FROM OEMS HELPS DRIVE DEALER PERFORMANCE AND REPUTATION When we work hard, receiving acknowledgement for the tasks we’ve done is often very satisfying. Not only that but getting that recognition from others can also serve to promote our …
Reaching out
SERVING THE COMMUNITY TAKES ON A DIFFERENT MEANING AT BUDDS’ BMW Sometimes there is a pivotal moment, an event that forever changes your life. For Patrick Fletch, director of service at Budds’ BMW in Oakville, Ont. that moment came when …
New banking CEO talks strategy
In an interview with Canadian auto dealer, TD Auto Finance’s new president and chief executive officer, Paul Clark talked about his background in the industry and TD’s new strategy in the auto financing sector, specifically as it relates to dealers. …
Female firepower
CANADIAN AUTO DEALER TALKS WITH WOMEN WHO HAVE TRULY MADE THEIR MARK ON THE AUTOMOTIVE RETAILING LANDSCAPE In the car business it’s often very easy for us to say he did this or he did that. The perception is, that …
The car hotel
A DIFFERENT APPROACH TO CUSTOMER SERVICE Arriving at Lexus On The Park, you get the distinct impression this isn’t your typical luxury car dealership. Giant wings project out from atop the hill, floor to ceiling glass structures in which the …
All charged up
Canadian auto dealer takes a look at vehicle electrification, how it is changing the industry and its potential impact on the future of automotive retailing Progress. It’s a fact of life. Things advance, evolve and (in theory at least) improve. …
One stop shopping
Automotive purchasing groups are helping dealers buy and also build for the future We all hear about methods to make the shopping experience simpler and more convenient. One of them is the single source where you can buy just about …
An active role
Involvement in the local community has proven to be rewarding in many ways for Gus Brown Buick GMC Gus Brown has been a General Motors dealer in Whitby for 41 years. During that time he’s seen many changes. Yet despite …
